Resume

Experience

• Lead Design Researcher — Nikola Motor

  2021 May – Current

  Responsible for the design, strategy, planning, and deployment of research programs within Nikola Motors. Recruit focus group participants and maintain the participant database. Oversee organizational research and organizational design strategies for service, design, and product departments. Successfully integrated Human-Centered D/R into agile methodology through an innovative process. Build physical & digital prototypes to test design intent with a series of biometric hardware and software to include emotional recognition, GSR & eye-tracking.

• Service Designer — steampunk

  2020 July – 2021 May

  Responsible for creating human-centered systems and frameworks across a range of industries. Responsible for defining, executing, and documenting design research. Translate research-based insights into desired, feasible, and viable design solutions. Integrate lessons learned from lo- to hi-fidelity physical and digital prototypes. Leader in developing the research practice at steampunk.

• Service Design Director — Candor Medical USA

  2019 Nov – 2020 July

  As Service Design Director, I focus on developing new business, managing the client relationship at the executive level, and providing direction and oversight to project teams. Responsible for scoping and proposing work in addition to growing the design team. Responsible for the design and deployment of usability tests, documentation of insights, and the practical application of insights in the service offering.

• Project Manager & Design Strategy Lead — Volvo

  2019 Sep – 2019 Nov

  Investigating what people need and want, to develop new-to-the-world products, services, and experiences. Responsible for the design and research initiative of autonomous vehicles in an old infrastructure context. Responsible for introducing and implementing service design tools. Planned and executed a series of stakeholder workshops. Designed a playbook for auto manufacturers to become partners with the local government.

• Director Of Services — Parker's

  2015 Dec – 2019 Nov

  Responsible for the design of a new service system that exceeded our internal customer's expectations while responding to the strict time and budgetary constraints on the project. Along with the simultaneous deployment of each branch of the system — quality, inventory, service, and craftsmanship — I managed daily operations and multiple teams.

• E-5 Petty Officer, Damage Controlman — US Navy

  2012 Jan – 2016 Jan

  Received two Navy-Marine Corps Achievement Medals aboard the USS Farragut DDG 99. Led tactical anti-terrorism teams across many missions in the middle-east. Primarily responsible for all fire fighting, CBR exercise, support, and prevention equipment. Within three years, I was promoted from E1 to E5 Second Class Damage Controlman.